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Paddle Features and Benefits
Key features and benefits of Paddle.com include:
- Unified Platform: Offers a comprehensive billing and revenue management solution designed for modern SaaS businesses.
- Global Payments: Supports a wide range of payment methods and currencies, facilitating global sales.
- Tax Handling: Automates the calculation, collection, and remittance of sales tax and VAT worldwide.
- Checkout Experience: Provides localized checkouts, creating a more 'local' experience for customers.
- Merchant of Record: Acts as the merchant of record, which simplifies the compliance and financial operations for sellers.
- Customer Support: Access to a Seller Support Team for assistance with account and sales-related queries.
- Payout Invoices: Breaks down sales by region with US payout invoices and Rest of World payout invoices, along with a summary document.
- Dashboard Access: Allows downloading of all payout documents and statements directly from the Paddle dashboard.
These features aim to help increase revenue, retain customers, and scale operations efficiently.
Paddle Pricing
Paddle.com offers a pay-as-you-go pricing model, which includes a 5% + 50¢ fee per checkout transaction. This all-inclusive price covers global payments and billing, cross-border sales tax compliance, protection against fraud and chargebacks, with no migration fees, monthly fees, or hidden extras. For larger-scale businesses or those with specific needs, custom pricing is available, which can be tailored to fit the business model and products. Additional services such as invoicing and premium support are also offered, with details available upon contacting Paddle's sales team. It's important to note that for products under $10 or requirements for invoicing, custom pricing may apply. The platform's pricing structure is designed to be transparent, with no additional costs beyond the transaction fee.
Payment Method
Paddle.com supports a variety of payment methods to accommodate global customers. These include:
- Cards: Accepts major cards like Mastercard, Visa, Maestro, American Express, Discover, Diners Club, JCB, UnionPay, and Mada.
- Digital Wallets: Supports Apple Pay (on HTTPS pages on Safari only) and Google Pay (on Chrome only).
- Local Payment Methods: Offers options like iDEAL, Alipay (in Early Access), and Bancontact.
- Wire Transfers: Available for transactions equal to or greater than USD 100 through ACH/SEPA/BACS.
Sellers using Paddle do not need merchant accounts with any payment gateway, PayPal, or Apple Pay; a Paddle account is sufficient. Paddle manages the relationship with PayPal and payment processors to ensure competitive rates and reliable service. As the merchant of record, Paddle handles all aspects of the transaction process.
Paddle FAQs
Paddle Return Policy?
The return policy for Paddle.com allows customers to issue full or partial refunds on any order, and these refunds are always free of charge. To initiate a refund, one must visit the Transactions page in the Paddle dashboard, select the order to refund, and choose the "Refund" button. The process will ask whether to offer a full or partial refund and to enter a reason for the refund.
Refunds via credit card typically take 3-5 working days to credit back into the customer's account, while PayPal refunds usually reappear within 48 hours. However, some payment methods have limitations; for example, card payments can only be refunded if the transaction is less than 120 days old, and PayPal payments if less than 179 days old.
If a transaction cannot be refunded due to these limitations or for other reasons, contacting the Paddle team is recommended.
For items returned, shipping costs are non-refundable, and the customer is responsible for those costs. If shipping an item over a certain value, it is advisable to use a trackable shipping service or purchase shipping insurance to ensure the return is received.
Please note, this summary is based on the information available and may not cover all details or scenarios. For specific cases or further assistance, reaching out to Paddle's customer support is suggested.
How To Open A Paddle Account?
To open an account on Paddle.com, follow these steps:
- Visit the Paddle website and locate the sign-up section.
- Enter the required personal details, such as name, email, and password.
- Add your website domain to the list of approved domains to successfully launch the checkout.
- Configure your setup in the Account Settings, which includes Currencies Settings, Checkout Settings, Payout Settings, and Sales Tax Settings.
- For more complex integrations, consult the developer documentation provided by Paddle.
- After signing up, verify the account to start selling products.
Remember, periodic reviews are conducted to ensure compliance with Paddle's terms of use. For any setup issues or further assistance, reaching out to Paddle's Seller Support Team is recommended.
Paddle Alternatives
The top 10 alternatives to Paddle.com, which offer similar services in subscription management and payment processing, are:
- FastSpring: A full-service ecommerce solution for software companies.
- Stripe Billing: Provides a set of unified APIs for web and mobile payments.
- Chargebee: A platform for recurring billing and subscription management.
- Recurly: Offers an enterprise-class subscription billing platform.
- Billsby: A customizable billing solution with advanced features.
- 2Checkout (now Verifone): Provides global payment solutions.
- PayPro Global: An integrated online sales and payment processing service.
- Cleverbridge: Offers commerce solutions for monetizing digital goods.
- Maxio (formerly SaaSOptics and Chargify): A comprehensive platform for subscription billing and revenue management.
- Braintree by PayPal: A payment gateway for businesses of all sizes.
These services provide various features that may include subscription billing, revenue management, sales tax compliance, and more. Each has its own set of advantages and may be better suited to different business needs. It is recommended to review each service's offerings to determine the best fit for specific requirements.
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